At XcitingGames, providing security and integrity for our customers is of uttermost importance to us. We want to protect our players from any form of fraud, manipulation or collusion. Therefore, our policy regarding these issues is strictly “zero-tolerance”.

We use highly advanced collusion detection software that will discover any attempt of fraud. All poker games played at XcitingGames are subject to an internal review. With the help of highly sophisticated algorithms, suspicious patterns and behaviour will be detected. These reviews are not timely limited, since all games are saved and archived.

Still, if you notice any suspicious signs of fraud, collusion or any other form of manipulation (especially the use of artificial intelligence) you are strongly encouraged to notify us by sending an email to support(at)xcitinggames.com. We will - irrespective of our own measures to prevent, detect and fight such activities - investigate such reports. For details on how XcitingGames will respond to attempts of fraud and collusion please refer to our Terms and Conditions.